Turning dissatisfied customers around
The last post put forward the theory that dissatisfied customers become more loyal to a business and brand if — […]
The last post put forward the theory that dissatisfied customers become more loyal to a business and brand if — […]
Every business wants satisfied customers. Of course they do. However there is another customer group that’s worth more to a […]
Sitting poolside after my swim one day, I fell into conversation with a swimming instructress, which led to an important […]
Future-gazing is always fun. There was plenty of future to see at the Retail Business Technology Expo at London’s Olympia […]
Regular travellers on the tube will have heard this tannoy announcement at one time or another. But why does London […]
Good business communication — any communication, really — is about the reader. A lot of people may think it’s about […]
